Returns & Refunds

• Free cancellation any time before dispatch — from Account → Orders, or by contacting support.
• Once dispatched, an order can't be cancelled — you can instead request a return once it's delivered, subject to eligibility below.

• Sealed, unopened products can be returned within 7 days of delivery, in original packaging, for a refund or exchange.
• Gift sets are eligible for return only if the complete set — every item and its packaging — is unopened.
• Sale, clearance, or "final sale" items are not eligible for return unless defective on arrival.

If your product arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photographs. This exception applies even if the seal is broken, since opening it is the only way to discover the issue. We'll arrange a free replacement, exchange, or full refund — including any shipping you paid.

• Go to Account → Orders, select the item, and choose "Request Return" — or email us with your order number.
• Once approved, we'll arrange a reverse pickup where serviceable, or share a return address.
• Returned items are inspected on receipt before a refund is processed.

• Approved refunds go to your original payment method within 7–10 business days of us receiving and inspecting the item.
• Prepaid orders cancelled before dispatch are typically refunded within 3–5 business days.
• We don't substitute store credit for a cash refund where you're entitled to one — that's a right, not a courtesy.

Where a sealed product is eligible for return, you can request an exchange for a different size or scent of equal value instead of a refund, subject to stock availability.